William D. Gladstone Office #503 P: (250) 861.3860 101-1865 Dilworth Drive F: (208) 979.0283 Kelowna, BC, V1Y 9T1 E: admin @ bcnexus.com

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Results oriented CSR/CRM Professional thrives in a team environment and is driven to accomplishment in an methodical and timely manner. With a "win/win" approach to solution building, and ability to quickly gain an overview of new projects, synthesizes unique answers to intrinsic and extrinsic problems. Eclectic background brings novel ideas and freshness to any project. Pro-active client orientation and high level of integrity quickly gains trust and respect among clients and professional peers. Strong computer literacy and superior communications skills are invaluable contributions to any future-forward enterprise.

• Organized and implemented the entire setup and operating procedures for a new retail greenhouse and garden centre and the following year won a prestigious local Award for "Best Garden Centre".
  
  
• Developed and expanded Central Okanagan sales territoryfor the Commercial Client division of large National hardware and lumber chain.
  
  
• Developed a brand new line of custom blended natural oil skin care products for the Canadian market, from concept and Business Plan, to research and development, to pre-production, including product shapes and textures, packaging, and web interface for online sales.
  
  
• Redesigned and implemented a full web presence (on a volunteer basis) for a nonprofit Society, increasing page views tenfold within the first 90 days of publication, bringing in new memberships and facilitating the Society's Directors' internal communications.
  
  
• Opened a new trade Dealership and in approximately three years, was directly responsible for generating annual sales of over CDN $ .75 million
  
  
• Produced a series of successful television commercials for regional distribution, including designing location shots, assisting the professional Director, writing scripts, arranging for on-air talent, and personally performing on-air and narrating audio "voiceovers".
  
  
• Promoted and grew BC florists' use of FTD's (then new) "Mercury" intranet order system, as Regional Director for FTD®, "Florists' Transworld Delivery" two years running; organizing and speaking at Annual Conventions of over 200 members from across BC and Alberta.
  
  
• Took over an established florist shop and tripled annual revenues within four years; developed a strong team of floral design and sales personnel.
  
  
• Hosted a popular cable television gardening show for three years, broadcast throughout the Okanagan Valley, entitled "Not For Green Thumbs Only".
  
  

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